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I have a question about my order.

Please contact us using this form with any questions concerning your order or potential purchase. Please include your name, phone number and order number.


How can I pay for my order?

We accept online payment in a secure environment by credit card and debit card only. We currently accept Visa, MasterCard, Discover and American Express.

We require that your billing and shipping address match as additional protection in the event of credit card fraud.

We accept PayPal payments for all registered PayPal users.

All transactions are shown in US Dollars ($). All prices on this website are accurate at the time of publication.


How is my order shipped?

We currently ship via USPS and UPS.

You will have a choice of carrier and pricing at check out.

Pricing is automatically calculated based on weight and the shipping address.


What is your exchange policy?

/NOW OR NEVER is obliged to provide an exchange or store credit for full-priced merchandise received in its original condition with the inclusion of all original tags and packaging. Based on the limited availability of our inventory and small business designation, we accept returns of full-priced merchandise exclusively for exchange or store credit. A refund will only be provided in the instance that a product is received with a manufacturer defect and a replacement is not readily available.

If for any reason you are not happy with your purchase, you may return your full priced [non-sale] item within seven (7) days from the date of receipt for a store credit. Your credit will be issued in the form of a one-time-use code that you may apply for an even exchange or purchase of greater value.

Shipping is non-refundable. Customer pays for return shipping
*PLEASE NOTE: sunglasses, jewelry, shoes, swimwear, vintage, skincare, candles, fragrance, special orders, furniture, and sale items are final sale.